URBAN APPLIANCE REPAIR

Refund Policy

 

This Refund Policy outlines the terms under which refunds may be issued for services provided. By booking or using our services, you agree to the terms stated below.

Nature of Services

We provide on-site inspection, repair, and maintenance services. Charges may include a visiting/inspection fee, service labor cost, and spare parts cost. Due to the nature of these services, refunds are subject to specific conditions.

Inspection / Visiting Charges

  • Inspection or visiting charges are non-refundable once the technician has visited the location.

  • These charges apply regardless of whether the repair is approved or declined after inspection.

Service Charges

  • Service/labor charges are non-refundable once the work has been completed.

  • If a service cannot be completed due to technical limitations or unavailable parts, only the applicable portion of charges may be considered for adjustment at our discretion.

Spare Parts & Replacements

  • Charges for spare parts are non-refundable once installed.

  • If a defective part is identified within the warranty period, it will be repaired or replaced, not refunded.

  • No refund will be issued for damages caused by misuse, power fluctuations, water damage, or external factors.

Eligibility for Refund

Refunds may be considered only under the following conditions:

  • Duplicate payment or overpayment

  • Service could not be delivered due to our operational limitations

  • Verified service error from our side resulting in non-performance

All refund requests are subject to verification and approval.

Cancellation Policy

  • Cancellations made before technician dispatch may be eligible for a refund (if any advance payment was made).

  • Cancellations after dispatch or arrival may incur a visiting charge, which is non-refundable.

Refund Processing

  • Approved refunds will be processed within 5–7 working days.

  • Refunds will be issued via the original mode of payment or an alternative method as agreed.

Limitation

We reserve the right to decline refund requests that do not meet the above conditions or where service has been properly delivered as agreed.

Contact for Refund Requests

For any refund-related queries, please contact us:

  • Phone: +91 8828808908

This policy may be updated at any time without prior notice. Users are advised to review it periodically.